Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop team, what we can and cannot help with, and where to go for help that we cannot give. We are an independent information site. We publish research-based guides about betting sites not on GamStop, but we do not run any betting service.

What we can help with

Write to us if you want to raise any of the following:

• Corrections: a bonus term, payment method or rule on one of our pages looks wrong or out of date. Please tell us which page and what you think has changed. Where possible, include a link to the operator's own terms.
• Questions about our guides: something about wagering requirements, withdrawal checks, odds or bet types is unclear and you would like it explained.
• Feedback and topic suggestions: tell us what you would like covered next.
• Editorial or business enquiries: if you represent an organisation, explain briefly what you have in mind.
• Concerns about a listed operator's behaviour: we cannot investigate individual accounts, but reports help us review what we publish.

What we cannot do

We are not the bookmaker, so we cannot see your account, release a withdrawal, reverse a bonus decision or settle a bet. Nor can we act as a go-between in a dispute. If you have a problem with a payout or a verification request, the right first step is the operator's own customer support, followed by its formal complaints procedure. Keep copies of your messages, screenshots and the terms that applied when you claimed any offer.

We also do not give personal betting advice or guarantee any outcome. Nothing on this site is a promise of winnings or safe withdrawals.

How to get your message answered quickly

1. Use the contact route shown in the site footer or on your confirmation of this page, and put the subject of your enquiry first.
2. Name the page and section you are writing about.
3. Say what you expected and what you found instead.
4. Include the date you checked, as terms change often. Our research was last fact-checked on 1 October 2026.
5. Never send passwords, full card numbers or identity documents. We will never ask for them.

We read what we receive, but we do not publish a fixed response time, so please allow a few working days.

If you are worried about your gambling

Many readers come to this site because they have already self-excluded through GAMSTOP, or are thinking about it. Sites outside GAMSTOP are not part of that scheme, and many are licensed overseas rather than by the UK Gambling Commission, so the protections differ. If gambling is causing you harm, these organisations can help:

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133, plus online chat.
• GAMSTOP: free self-exclusion across UK-licensed operators, for periods of six months, one year or five years.
• Deposit and loss limits, and blocking software: available from operators and from third-party tools that restrict gambling sites on your devices.

Please check each organisation's own website for current details, as services can change.

Our independence

This site may earn commission when readers use some of the links on our pages. Commission does not buy a position in our rankings, and it does not change what we say about an operator's drawbacks. If you think a page has fallen short of that, tell us.

Before you write: have you checked our guides?

Your question may already be answered. Our guide to trusted non GamStop casinos in the UK covers licensing, payments and withdrawal checks in more depth. We would still like to hear from you if something remains unclear.